TERMS AND CONDITIONS OF SALE
The following terms and conditions apply to all the sales contracts between the Purchaser and VKA carried out through the VKA shop website. “Purchaser” shall mean any individual who is buying VKA products through the VKA shop website for his/her personal use and not for wholesale or retail. Please read these conditions carefully. If you do not agree with something, you can e-mail us on firstname.lastname@example.org and we shall do our best to meet your demands; otherwise it will be understood that you accept our conditions in full.
GUARANTEE OF QUALITY
VKA guarantees that all products sold by us meet all required current EU legislation for the purpose they were intended for.
ORDER PLACEMENT AND CONFIRMATIONS
All information on products and offers found on the L.P. shop website are not binding and can be modified at any given moment, unless they are explicitly defined as binding. Products displayed for sale on the VKA shop website may be purchased by selecting them and inserting them in the shopping trolley. Once a product has been selected, if the Purchaser still wishes to forward the order, he/she will be asked to communicate to VKA all necessary information in order to process the order, specifically name and surname, invoicing address, delivery address ( if different), telephone and e-mail. In case the Purchaser decides do pay with credit card, he/she will have to communicate to us all the credit card details for the card he intends to use for payment. Such data will be communicated through secure, protected connection. For accounting and administrative reasons VKA may, from time to time, check the information communicated by the Purchaser. The amount of the purchase will be debited to the Purchaser when the contract is finalised on the website. The order counts as a binding contract on the part of the Purchaser.
As soon as you submit an order you will receive a confirmation of such order by e-mail. Please check that all details in this email are correct and e-mail us immediately, if there are any mistakes. This e-mail will be a copy of your order as you sent it and it is neither an invoice nor formal acceptance of your order. You will receive a formal acceptance of your order by e-mail within 2 working days: in case you do not receive it, please e-mail us using the following address: email@example.com
An invoice will be attached to your order upon delivery.
The prices charged for goods appearing on our website will be those ruling on the date of the order and are inclusive of VAT. Payment must be made by the Purchaser, through one of the ways indicated on the VKA shop website, on sending the order.
Packaging and transport prices will always be clearly indicated and we reserve the right to use any trusted carrier available to us.
It is the buyer’s responsibility to ensure payment of any local taxes and duties in force at the time of purchase.
DESPATCH AND DELIVERY
All delivery times indicated are not binding, unless otherwise stated in a separate agreement. VKA will always strive to meet the delivery times indicated.
Complaints will be dealt with promptly and in accordance with Italian law. If you would like to register a complaint, please send an e-mail to firstname.lastname@example.org.
If the Purchaser is not satisfied, for any reason, with his/her purchase, he/she will have the right to withdraw from the contract, with no penalty, immediately specifying the reasons for withdrawal and the Return of Goods via e-mail by writing to email@example.com and within 10 working days from the delivery date. VKA guarantees full money-back or substitution (in which case a carrier tariff applies which will be communicated by e-mail when you notify to us your wish to have your goods exchanged) for all products returned within 10 working days in the same condition as they were received by the Purchaser, that is, in a perfect state of conservation, complete with all their unused components, with the original packaging and with any attached manuals. The Purchaser will be responsible for all transport risks during the return of the products. The Vendor will accept delivery of the returned products, reserving the right to verify that the same have been returned in the same condition as they were when delivered to the Purchaser.
Articles damaged during transport should be notified to us by e-mail to firstname.lastname@example.org within 7 working days and immediately returned to VKA.
If you wish to return any item, please send them back to
VKA with a note stating the reason of the return, the action you would like us to take, your name and your contact details.
We have made every effort to display as accurately as possible the colours of our products that appear on the VKA shop website. However, as computer monitors may vary, we cannot guarantee that your monitor’s display of any colour will be completely accurate. All items are quality-controlled and checked for any faults before they are dispatched to customers.
All the contents of VKA shop are protected by copyrights. All rights belong to VKA. This Internet site may not be reproduced in whole or in part, transferred using electronic or traditional methods modified, linked and used for public or commercial purposes without the prior written consent of VKA.
VKA is not liable for any delay or failure to fulfil any order due to events beyond our control. While every effort will be made to meet our clients’ demands, cancellations or variations may occur due to Act of God, War, Strike, Labour Dispute, Fire, Flood or other causes beyond the control of VKA.
These terms and conditions do not affect your statutory rights as consumers.